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Explore customer segmentation, churn patterns, and behavioral insights
The dashboard reveals that 0-3 month customers exhibit approximately 50% churn rate, making this the most critical intervention window.
Customers who filed complaints show 31.7% churn rate versus 10.9% for non-complainers - a 2x multiplier effect.
Customers with satisfaction scores of 3-4 (mid-range) show higher churn than expected - the "hidden risk" segment.
High-value customers with low cashback usage represent untapped retention opportunities. Dynamic targeting could increase engagement by 2x.